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Newsletter - May 9, 2017 - What are Tenants not saying?
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Talk about serving Tenants:  Join us at this award winning property!

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Great duo: Learning and Networking! May 11th Seminar: The Emerging Professionals Committee will be hosting a seminar and networking event at the Summit at Lantana. There will be three stations including Landscape 101, What Makes Gold LEED Building Tick and a tour of some of the amazing things going on at this incredible property!

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Austin Water photoFight brewing on water fees:
Austin’s plan to adjust charges likely means residential hikes.

Under Austin Water’s current rates, the utility charges commercial users more than what it costs to provide service to them, while residential customers get a break, a consultant’s review found. By Elizabeth Findell,
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What Tenants Aren’t Telling You — and Why
Tenant Confidential graphicFiguring out what a tenant really wants might seem like a tough case to crack, but a few simple clues—and communications strategies—can make it easy to solve. Tenants often have needs or wants that go uncommunicated, and for many and varied reasons that don’t require a private eye to uncover. Maybe the relationship never advanced beyond the basics of maintaining the lighting and cleaning the rugs. Maybe the property manager could never find time to sit down with the tenant and strategize long-term goals. Maybe the tenant couldn’t articulate a coming need.

Or, maybe they just didn’t want to rock the boat. “There can be a hesitation on the part of the tenant to complain, especially when most things are going well.” So says Joe Markling, BOMA Fellow, CPM, RPA, the San Antonio-based executive director of National Real Estate Operations for USAA Real Estate Company.

Learn more about how to communicate more effectively with your tenants in the cover story of the most recent issue of BOMA Magazine.
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Could it be the new gem of Austin?
Peter Mullan photoJoin your colleagues on May 25th at Austin Country Club to hear updates on Waller Creek. Peter Mullan is the Chief Executive Officer of Waller Creek Conservancy (WCC). An architect by training, from 1997 to 2004, Peter was a designer at Polshek Partnership Architects (now Ennead Architects), where he led a series of master planning and design projects for universities and cultural institutions, including the Brooklyn Museum, the Yale University Art Gallery and Arts Area Master Plan, and the University of North Carolina Arts Common. Prior to his role with WCC, he served as Executive Vice President of Friends of the High Line (FHL), from 2004-2014. FHL is the not-for-profit organization responsible for envisioning, creating and maintaining the High Line— a public park in New York City— in partnership with the City of New York, and for engaging the local community through education and programming.
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House Passes Bill to Change Overtime Rules
overtime graphicThe House passed a bill May 2 that allows private-sector employees to exchange overtime pay for “compensatory time” off. The bill, introduced by Rep. Martha Roby (R-AL), passed 229-197, mostly along party lines. Roby said the bill is designed to give workers greater time flexibility to balance work and home obligations.
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2/19/2019 » 2/20/2019
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